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Elite Jets has a true legacy of excellence. Their fleet features world-class Embraer jets representing the pinnacle of comfort, range, and efficiency. Their expertly trained team is on hand managing private jet charter experiences round the clock. And their pilots’ air mile averages over 10,000 each - seven times the industry standard to ensure safety.

When Datamize first connected with Elite Jets, their service was second to none, but they were leagues away from their sales potential. 

Like most entrepreneurs, the founders were very close to the business. Elite needed a neutral third party and some comprehensive data-fueled experiences. This is where Datamize came in.

We connected with Elite Jets Executive Vice President Stephen Myers - who we still work in partnership with today to grow and scale the business - and got to work.

Elite expectations

In the luxury industries, target audiences may be small, but their standards are exacting. Customers expect a first-class experience from the first interaction. And in the digital age, that first interaction is no longer a shopfront, but a website.

Quality, luxury, and prestige are all words that accurately described Elite Jets, but communicating these intangible concepts is much harder via a computer screen than it is from, say, the company’s polished personal private jet terminal in Naples. 

We needed to find a way to translate the Elite experience - the inviting terminal, warm people, and impressive in-person jet tours - to the online interface.

What we found

What Datamize found going into the early stages of analysis was that the online user experience was not successfully emulating the seamless experience Elite Jets offered in the real world. 

From a customer perspective, the navigation was confusing and lacked the satisfying first-rate experience they expected.  

From a corporate perspective, Elite Jets were not hitting the conversion rates they deserved. They were lacking CRM technology and the ability to document and monitor their sales and marketing processes. 

This was a handicap - without consistent and transparent data tracking, Elite was missing out on valuable and intelligent insights on a daily basis. 

The solution

Datamize’s first port of call was to radically transform the Elite Jets web experience using behavioral data and competitor analysis. We completely redesigned and built a new website. This included transforming the navigation and copy and creating new unique design elements (and we continue to manage and update the website).

When people think of data, they often think of page hits and click-through rates. And Datamize does use this data to reevaluate things like navigational tools, feeds, and the positioning of ‘Call To Action’ buttons. 

But our insights span holistically across our clients’ entire organizations, factoring in things like internal communication, marketing, finance tools, and the all-important outbound sales processes. We empower their team with data intelligence and technology to make them a dynamic and formidable customer experience and sales force.

By implementing new tech for each and streamlining communication, planning, and execution, we empowered Elite Jets to harness and proliferate their data insights rather than being governed by them. 

Finally, we implemented the tagline ‘Fly above the ordinary’. This was the aggregated result of team brainstorming, data analysis, and client feedback. It captured the prestige of the brand while remaining factual (private jets actually do fly higher than commercial planes).

As a result, Elite Jets saw:

The sky’s the limit 

We’ll continue to work closely with Elite Jets as they scale. We’re on hand to help with providing an unmatched customer experience in a uniquely agile and data-fueled way. 

We ensure our tactics are repeatable, scalable, and measurable. And we use predictive analytics and forecasting to always stay ahead of the curve of evolving customer needs.

An exceptional customer experience at scale for their prospects and travelers was at the heart of every move we made for Elite Jets. 

This is how we’re able to provide dramatic lifts in revenue for our clients.

The Disabled Veterans National Foundation’s philanthropic purpose has always been crystal clear. Founded in 2007 by six female vets, it exists to deliver indispensable support to disabled and vulnerable veterans across the US. The organization works tirelessly to help physically and psychologically affected vets, and improve the lives of men and women transitioning back into civilian life. 

But the DVNF relies almost entirely on donations, and the poor functionality of its website and unaligned brand messaging meant this purpose was getting lost in translation. 

Making the decision to invest isn’t always easy for charities. Directing funds straight to those in need is always the priority, and non-profits rarely have the marketing budgets afforded by for-profit corporations. 

But DVNF recognized that a comparatively small investment in our services could radically transform their donation yield. Having worked on a handful of projects in the past CEO Joseph VanFonda (a veteran of the US Marine Corps after 27 years of service, and Purple Heart recipient) brought us fully onboard in 2019 to see what we could do. 

DVNF’s key issues

What we did

Datamize prescribed and executed a total brand overhaul for DVNF, including a new logo, new branding, new website design, and a whole new marketing strategy including social media and email campaigns.

We retained the original logo’s basic format but added color and a visual championing the American flag, resonating with the pride and patriotism motivating many of DVNF’s donors.

We also cleaned up the database, migrated them to a new modern CRM, and created email and social media strategies to grow their donor database (at all giving levels and types). Some of these strategies included newly-designed email campaigns, growing connections and better utilizing messaging on their socials, and automation + personal thank you calls from Joseph to high-value donors. 

We selected, migrated contact/transaction data, and configured better donor management systems and payment processing options for the back end. And made it secure and easy for donors on the front end. This meant improved communication tools for employees and smooth payment for donors.

Creating connection

Impactful video imagery was implemented on the website’s landing page, extending to the viewer an emotive line to the people who receive DVNF’s help. These up-close-and-personal shots were accompanied by the hard-hitting statistics that the charity seeks to address. 

Immediately, the potential donor is confronted with the problem, and an immediate link to how they can help solve it in the form of multiple Call To Action buttons.

Acting to engage the visitor as well as cultivate a genuine and supportive community where vets could connect, we launched a content strategy involving regular personal accounts, inspiring stories, and relevant news stories from and about veterans.  

Boosting value

Ongoing success is owed to always innovating and making ideas a reality. Like their National Job Platform.

This was the brainchild of CEO Joseph VanFonda, who successfully secured Montel Williams (a veteran himself) as a spokesperson to back the plan, raise awareness, and multiply credibility.

Datamize built the entire platform from the easy account creation to the aggregated job feed tailored to ex-military vacancies, making it easy for veterans to search for suitable roles (which they can even do using their unique military job role code). Employers can also use it to upload job posts and access skilled military members and veteran candidates. 

This project was supplemented by the Veterans Toolkit. This free resource provides links to various platforms that a work-searching vet might find helpful like CV templates, educational platforms, and tips for interviewing in the civilian professional world.

Datamize also installed analytics on the job search platform which will help DVNF better understand and serve their veterans and employers as the user base grows.

Finally, we:

The results and impact

The rewards of our work with DVNF started to appear almost immediately. And it has continued to multiply.

And their now strong and continually evolving digital experience has impacted offline channels as well, as people connect with them online before writing those checks or calling in to make their donation.

We’ll continue to work closely with DVNF as they look to the future and pursue ever-growing donations allowing them to have an even more impact on the lives of the veterans they help. We’re on hand to help with providing an unmatched donor experience in a uniquely agile and data-driven way. 

We ensure our tactics are repeatable, scalable, and measurable. And we use predictive analytics and forecasting to always stay ahead of the curve of evolving donor needs.

This is how we’re able to provide dramatic lifts in revenue for our clients.